Frequently asked questions about Rugbytots.
How do I pay for Rugbytots?
Rugbytots operate a strict online payment policy. This is designed to streamline the process, so your booking experience is straight forward & efficient. Rugbytots operates a secure online payment system that meets current legislation.
How is the payment worked out?
Each area may differ slightly in cost depending on venue hire costs. Upon booking your first term online the cost will be calculated including a one-off registration fee of $55 + postage and a transaction fee, which gives you a welcome pack that includes your first Rugbytots kit, most children wear to the sessions to encourage that 'team' spirit. We would recommend not wearing the kit for the first 2 sessions, in line with our first-time refund guarantee, and then if they do not enjoy it, we may be able to refund the cost of the kit as well as the term fees.
What is the "transaction fee"?
As with any online booking system there are fees that are incurred to process these payments securely. Rugbytots in Australia uses PayPal to process transactions through our online booking system and this fee is shown as a separate line when completing the booking.
Paying upfront is a big commitment to make, what happens if we don't like Rugbytots?
If after registering and attending two consecutive weeks of classes for the first time, you would like to make the most of our refund policy, please contact your local office to arrange. The refund will extend to the kit/welcome pack providing it is returned unused and in the original packaging, excluding postage and other fees. Once the Kit is received back the refund will be issued back to the payer’s original card and can take several days to appear as a credit. If you have used a government voucher to register and pay for the term this policy is not applicable to the voucher amount.
Where are the classes held?
Classes can be held anywhere there is room, from school grounds, sports fields, local parks and indoor sports centres. We can hold sessions in childcare centres and pre-schools as well as afterschool clubs.
How do I find my nearest class?
Rugbytots is one of Australia's fastest growing franchises and is quickly spreading throughout Australia. In the first instance check our website, under view classes. If you cannot see a class nearby then please contact head office by emailing firstname.lastname@example.org to see what is coming soon in your area. Like the Rugbytots Australia Facebook page to see updates of new franchises starting up.
Are the sessions fully insured?
All Rugbytots Franchisees are covered by public liability insurance.
Are your coaches trained?
All our coaches have completed the Rugbytots training and hold the relevant certificates to work with children. They have been fully referenced checked by the local employing office.
Does Rugbytots do parties?
Rugbytots does do parties; please refer to our parties section on our website.
What does the class involve?
The class is a structured play session which involves a warmup, multiple skills and physical exercise. There is a multitude of educational skills such as colour recognition, counting, taking turns but the most important one of all, FUN!
How long does each session last?
For our 2 - 3.5 year olds, the session lasts 30 minutes.
For our 3.5 - 5 year olds and 5-7 year olds the session lasts 45 minutes.
Do I need to bring anything along?
You will need to bring water, hat and sunscreen if your classes are outside, if inside just water to drink.
What should they wear?
Your children will be running around, kicking balls and playing games that involve crawling. Clothing and shoes that are comfortable and you are happy to get dirty is recommended. You will receive your Rugbytots kit during your first term and hopefully your child will be excited by receiving this in the post and keen to be part of the team at class by wearing it.
Can parents participate?
Parent participation is important in the youngest age group; however, it is not normally necessary for the 3.5-5 years and 5-7 years classes.
How many children do you have in a class?
The standard ratio for our classes is one lead coach to 12 children. However, the majority of our classes will have a lead and an assistant coach, up to a maximum of 14 children.
What is the ratio of boys to girls?
In the younger age group, approximately 30% are girls. In the older age groups, this drops to around 20%.
How serious is the coaching element?
The most important factor at Rugbytots is that children have fun and gain enjoyment from the session. In the older class, we do start teaching slightly more rugby specific skills using different techniques and games.
Have you had any feedback for children who have progressed from Rugbytots?
We receive regular positive feedback from mini rugby coaches regarding the children who have passed through Rugbytots. More than anything we build confidence and teach skills which are transferable to all sports and different aspects of life.
You use foam balls in your class and you also sell them on your website, are they safe?
Although our foam balls are safe, parental supervision is required for children under the age of 3 due to the potential choking hazard they present.
My child loves Rugbytots, how do I make sure they can continue next term?
Once you have enrolled your child with Rugbytots, their place will automatically be reserved in the following term. We will send you an email advising you when the new term dates are available to book with plenty of notice before the new term begins. A deadline will be stated in the email of when you need to rebook by, giving you priority before we remove your child from the class and offer the place to someone on the waiting list.
Will my child automatically move up to the older age group?
Our online booking system doesn't automatically move your child up to the next age group. If the classes you attend are busy, it is worth adding your child to the waiting list sooner rather than later to ensure you are notified as soon as there is a place. If there are places available, please call head office or your local contact and we will be able to transfer your child to the older age group.
I noticed that most of your classes are held outside, what happens if it rains?
The safety of the children is a priority therefore classes will be cancelled due to extreme weather conditions. Classes may run during periods of minor inclement weather. Notification of cancellations will occur as soon as possible prior to the scheduled start time of the class. Cancellations will be notified either through social media, email or SMS. Where possible, we will endeavour to provide a makeup class or an account credit, although this cannot always be guaranteed. From experience, the Australian climate is generally kind, and cancellations are a rarity.
How do I exchange my merchandise or request a refund?
To request a refund under the 2-week new booking policy you will need to contact your local office. Their details can be found on your confirmation email from your original booking or by searching classes in your area.
If you wish to exchange your kit for a different size, please follow the below process:
Email email@example.com with the following information:
Subject Line: Kit Size Exchange
In the Body of the email:
a. Parent Name
b. Childs Name
c. Class/Venue attended
d. State clearly the size you require and the size you are returning.
e. Full address details of where to post the new kit.
Your exchanged size will be sent on receipt of the returned kit with is original packaging in an unused condition.
Refunds and exchanges of other merchandise are only permitted if the item is faulty.